Return & Refund Policy

At PCGuru, we value customer satisfaction and stand behind the quality of our products and services. This Return & Refund Policy explains the conditions under which items may be returned and refunds issued.

1. Eligibility for Returns

You may request a return if:

The item is defective, damaged during shipping, or not as described.
The return request is submitted within 14 calendar days of delivery.
The item is unused, unaltered, and in its original packaging (where applicable).

Non-returnable items include:

Digital products, downloads, or software license keys once delivered or activated.
Labor, diagnostic fees, or service charges (including repairs, installations, and troubleshooting).
Items damaged due to misuse, neglect, liquid damage, or unauthorized repairs.

2. How to Initiate a Return

To start a return, please follow these steps:

Email us at support@pcguruweb.com within 14 days of receiving your item.
Include your order number, item details, and reason for the return.
If applicable, attach clear photos or videos showing the issue.
Wait for return authorization and instructions before sending the item back.

Returns sent without prior authorization may be refused.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item, defective item, or shipping damage).
We recommend using a trackable shipping service. PCGuruWeb is not responsible for lost or damaged return shipments.

4. Inspection & Approval

Once we receive your returned item:

It will be inspected within 3–5 business days.
You will be notified via email regarding approval or rejection of your refund.

If the return is approved, the refund will be processed according to the method outlined below.

5. Refunds

Approved refunds will be issued to the original payment method.
Refunds typically process within 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@pcguruweb.com for approval and instructions.

7. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, email us at support@pcguruweb.com.

8. Cancellations

Orders may be canceled before shipment without penalty.
Once an order has shipped, it must follow the standard return process.

9. Contact Information

If you have any questions about this Return Policy, please contact us:

PCGuruWeb
📧 Email: support@pcguruweb.com
🌐 Website: www.pcguruweb.com

We recommend linking this page in your website footer, checkout page, and order confirmation emails for easy customer access.